We want you to love your NoorLune piece. Because every item is handmade, please read our policy carefully.
Ready-made items
You may return ready-made items within [14] days of delivery. Items must be unworn, unwashed and in original packaging. Return shipping costs are paid by the customer. Original shipping costs are non-refundable.
Personalised, made-to-order & custom items
These are made just for you and are final sale — they cannot be returned or exchanged unless faulty or damaged.
Damaged or faulty items
Contact care@noorlune.com within [7] days of delivery with photos and your order number. We’ll offer a repair, replacement or refund.
How to start a return
- Email care@noorlune.com with your order number and reason.
- We’ll send return instructions and the return address.
- Once received and inspected, we’ll refund to your original payment method within [5–10] business days.
Cancellations
Orders can be cancelled within [24 hours] of purchase. Made-to-order and custom items cannot be cancelled once work has begun.
